KRA also accepts a manual waiver application. This method is suitable for tax penalties and interests that preceded the iTax service portal and cases that require hands-on handling by a KRA specialist. For instance, if the penalties resulted from a filing error on your part or a system glitch on KRA’s side, a manual application is suitable. To manually apply for a KRA waiver, do the following:
- Write a waiver application letter
- Attach supporting documents
- Make a copy of both the letter and the supporting documents
- Make sure any outstanding principal tax is paid in full
- Present the application at your nearest Tax Service Office (TSO) Debt Unit
- The receiving officer will stamp the original and the copy
- Retain the stamped copy and leave the original with the officer
- Follow up with the office for your waiver application status
- You’ll receive an approval or rejection letter via your provided postal address, and a copy will be sent to your email address
Tips and Tricks For A Successful KRA Waiver or Penalty Relief Application
Receiving a rejected waiver application is frustrating and demoralizing. Apply the following tips and tricks for a successful KRA waiver application:
Be Truthful and Clear in Your Application
Please provide accurate, clear, and truthful accounts of why you are applying for a waiver. Additionally, ensure the supporting documents back up your reasons. Don’t say you experienced economic hardships while your financial statements show otherwise.
Stay Compliant in Other Periods and Tax Obligations
Your overall tax compliance influences the decision of your waiver application. If you show compliance in other obligations and tax periods, KRA will see you as deserving of the waiver. Please pay other taxes promptly, ensure the principal tax is paid in full, and file Nil returns in case of no income.
Use Specific Reasons
Another aspect that can break or make your application is the reason for the waiver application. Why do you want a penalty relief, and why should KRA give it to you? Generic reasons are a recipe for rejection. Be as specific as you can and tailor the application to suit your special case.
Track Your Waiver Application Status
Hundreds of taxpayers are applying for services in KRA’s Debt Unit. Please remind the officers of your application and follow up on the status of your application. That way, you’ll know where you stand, if they need additional documents, or are working on your application.
Seek Expert Assistance
Navigating the waiver or penalty relief application and tracking process is not easy. It involves a lot of visiting the KRA offices, checking in with KRA customer care, and properly preparing needed documents. This can be daunting and time-consuming. An experienced tax consultant with help you easily navigate the whole process. You can even stay back and handle your business as the expert handles communication with KRA on your behalf.
FAQs
What should I do when my waiver application is rejected?
You have a right to appeal when your waiver request is rejected. You can also choose to pay the penalties and interest in installments. Whatever you choose, make sure your payment records and communication with KRA are well-kept.
Do I need a tax agent to request a KRA waiver?
No, you don’t need a tax agent to request a KRA waiver. However, while you might handle simple waiver applications seamlessly, some applications require experience, and a tax consultant will simplify the process for you.
How long does it take to get a response from KRA after a waiver application?
It takes anywhere between 30 and 60 days to hear from KRA regarding a waiver request. The response time depends on the complexity of your case and whether your supporting documents are complete.
Wrapping Up
To get a KRA tax waiver or penalty relief, you need to apply formally to the commissioner. You can do so online via the iTax portal or manually present your application at your nearest KRA tax services office. Contact us if you need professional assistance with your KRA waiver application.
